Shipping & Returns

Ordering
You can place an order using the shopping cart on our website.

If you’re not comfortable using the system or the online store, there are other ways to place an order:
* by mail to Noisolution-Shop, Cuvrystr. 30, 10997 Berlin,
* by phone at +49 (0)30 610 74 712 (we’re usually available Mon–Fri from 10 a.m. to 5 p.m.)
* by email: shop@noisolution.de

Shipping Terms
Available items will be shipped as quickly as possible (usually within 2–5 days). If individual items are not immediately available or have longer delivery times, this will be noted in the item description, or we will notify you promptly.

Shipping Costs
We charge the following for postage and packaging:
Hermes shipping flat rate = 7.00 euros!! Deutsche Post shipping flat rate = 9.50 euros.
Unfortunately, due to a new EU packaging law, we are no longer able to ship within the EU.
Outside the EU: 19.00 euros (this may change slightly, as postal rates are constantly fluctuating).

Payment
Payment can be made via

* Bank transfer after completing the order process. We ship once payment has been received in our account.
* PayPal; in this case, payment is processed at the time of order.

Effective: August 1, 2026

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